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General

Q: What Operating System and Browsers does AllWebID currently support?
A: AllWebID works with 32 bit and 64 bit Windows 8, Windows 7 (Home Premium, Professional, Ultimate, Enterprise) and Windows XP. It currently supports Internet Explorer, Google Chrome and Mozilla Firefox browsers.

Please ensure that you have Microsoft Windows .Net framework installed on your computer. You can check the .Net upgrades by using the Windows Update option from the Windows Control Panel. AllWebID also installs the .Net framework during the application installation process.

 
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Q: What fingerprint sensors are currently supported by AllWebID?
A: AllWebID works with several fingerprint sensors including:

  • Embedded sensors manufactured by Validity (VFS201, VFS301). These are mostly embedded in selected laptops from HP, Lenovo (ThinkPad Edge E40, E50, X220), and Panasonic (Toughbook CF-C1, S9) laptops.
  • USB sensors manufactured by Digital Persona (Eikon, Eikon II, Eikon Touch 510, Eikon Touch 710, and U.are.U 4500, U.are.U 4000).

 
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Q: How secure is my AllWebID data?
A: There are 3 key elements that should be secured for every website and cloud based service - User Access/Login, Data Transmission, and Data Storage. AllWebID uses the best techniques and the highest industry standards to address the security of all these elements.

  • User Access: AllWebID is the only password management service that requires 2-Step identity verification based login for all its users. The 2-Step verification is the most secure means of web login, and practically eliminates the risk of fraudulent login activities.
  • Data Transmission: AllWebID uses 256-bit SSL (Secure Sockets Layer) protocol for encrypted data transmission. This is the same standard that is used by all major financial and e-commerce websites.
  • Data Storage: AllWebID uses state of the art military-level AES (Advanced Encryption Standard) with 256-bit encryption keys for data storage.

We take the security and the safety of your data very seriously. Our dedicated security team makes sure that AllWebID remains secure all the time, so you can access, and manage your data with confidence.

  • Secure data center: Your data is stored on enterprise-grade servers that undergo regular audits and are monitored 24/7 for optimal performance.
  • Redundancy: Regular data backups to eliminate the risk of data loss.
 
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Q: Do I need to manually synchronize my saved profiles between different computers when using AllWebID on more than one computer?
A: There is no need to manually sync your saved profiles. Your profile details are securely stored on AllWebID servers that seamlessly provide you the data whenever you use AllWebID on any computer. You never need to worry about losing your AllWebID data even if your computer gets damaged or stolen.

 
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Q: Why can I not save login details for some website?
A: The website developers use various techniques to develop a website. Some of the less traditional or proprietary techniques might prevent AllWebID from automatically saving a Login item. For example, currently there is no browser password manager that supports Flash-based logins, because the proprietary Flash technology is not easily integrated with browsers. For a Flash-based website, you may able to find a standard HTML login page, which would then work with AllWebID.

Installation and Setup

Q: How do I install AllWebID?

  • Download AllWebID installer from the web.
  • Select Open when the browser asks you to Open, Save or Cancel.
  • Follow the directions in the Setup Wizard to install the necessary files.
  • Install the Microsoft .NET framework when the Setup Wizard asks you for it.
  • Once the installation is completed, select Finish to launch AllWebID.
 
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Q: How do I manually integrate AllWebID with my browser?
A: AllWebID is integrated with all the major browsers (Internet Explorer, Chrome, FireFox) by using browser extensions. In most cases these extensions are enabled automatically, when AllwebID is installed. In some cases, depending on the user browser settings, the AllWebID extension may need to be enabled manually by the user.

  • Following is the process to enable extension in Internet Explorer.
  1. Select Tools > Manage Add-ons from the IE Menu.
  2. Please ensure that the status for AllWebID.BHO is Enabled.
  • Following is the process to enable extension in Google Chrome.
  1. Select Tools > Extensions from the Chrome Menu.
  2. Please ensure that the status for AllWebChromeExtension is Enabled.
  • Following is the process to enable extension in FireFox.
  1. Select Add-ons > Extensions from the FireFox Menu.
  2. Please ensure that the button next to AllWebID Extension shows Disable.
 
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Q: How do I install Fingerprint Sensor driver?
A: If you have a USB based fingerprint sensor, please ensure that it is connected to your computer.

  • Select Settings>Scanner>Install Scanner from AllWebID login screen.

This will start the Scanner Installation wizard. The wizard will close AllWebID application before installation. Click Detect Fingerprint Scanner. The installer will identify and list the name of the connected fingerprint sensor.

Please note: There are several brands of fingerprint sensors currently available in the market, and all of them have proprietary features. AllWebID currently supports several high quality fingerprint sensors from major manufactures. Refer to the list of the supported sensors. If your connected sensor is not one of the supported sensors, AllWebID fingerprint login feature will not work with that sensor.

Follow the instructions in the wizard to install the supported USB based or embedded sensor. After the sensor is installed, click Finish to close the installer and to launch AllWebID.

 
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Q: How do I register my fingerprints using AllWebID?
A: Please ensure that the fingerprint sensor driver is already installed for AllWebID.

  • Type in your registered e-mail address in the Email field.
  • Type in your registered password in the Password field.
  • Click FINGERPRINT image.

AllWebID server will send a text message / SMS with an eight digit PIN code to your registered cell phone. The PIN code is valid for 2 minutes. A timer on the screen will display the remaining time.

  • Type in the 8 digit number in the PIN Code field.
  • Press Continue.

Fingerprint registration wizard will start. Please follow all the instructions in the wizard.

  1. Select the radio button on any one of the fingertips in the hands image.
  2. A message will appear in red color under the hands image.
  3. Slowly swipe the top segment of your corresponding finger on the fingerprint sensor. Please make sure that you place your finger straight and flat on the sensor while swiping.
  4. Message will change to Sample 1: Complete in green color.
  5. A second message will appear in red color under Sample 1: Complete message.
  6. Again slowly swipe the top segment of the same finger on the fingerprint sensor.
  7. Message will change to Sample 2: Complete in green color.
  8. Please wait - Fingerprint template generation in progress message will appear in red color for a few seconds under Sample 2: Complete message.
  • Once the template generation is completed, all these messages will be cleared. The registered fingertip radio button will appear active.
  • Register your second finger using the same process starting with step 1.
  • You must register at least 2 fingers. You can register up to 4 fingers.
 
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Q: How do I register a new cell phone number with AllWebID, if my registered cell phone is not available or not working?

  • Type in your registered e-mail address in the Email field.
  • Type in your registered password in the Password field.
  • Click MOBILE image.
  • On the next screen, select the message Don’t have this phone?
  • Follow the 3 steps in the Cell Phone registration wizard to register the new cell phone number.
 
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Q: How do I upgrade my Free account to Premium?

  • When you log in to your AllWebID account, click on Sign up for premium account at the bottom of your AllWebID main page, or select Tools > Upgrade to Premium from the menu.
  • Enter the Promo code, if available.
  • Click Verify.
  • Total Amount Due will be adjusted based on the promo code.
  • If the Total Amount Due is greater than $0, check the box to authorize Allweb Technologies to charge the amount.
  • Click Continue to fill in the payment details.

Please Note: If the Total Amount Due equals $0, click Continue. Your Premium Account will be activated.

  • Fill out the details in the Payment Form.
  • Click Process Payment.

Your account will be upgraded to Premium immediately after the payment is processed.

Operations

Q: How do I log in to my AllWebID account using fingerprint sensor?

Please ensure you have the fingerprint sensor installed for AllWebID, before logging in.

  • Type in your registered e-mail address in the Email field.
  • Type in your registered password in the Password field.
  • Select the FINGERPRINT image.
  • On the next screen, swipe one of your registered fingers on the fingerprint sensor.

AllWebID validates your identity in real time and will log you into your account once your identity is confirmed.

 
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Q: How do I log in to my AllWebID account using my cell phone?
Please ensure you have your registered cell phone with you when logging into AllWebID.

  • Type in your registered e-mail address in the Email field.
  • Type in your registered password in the Password field.
  • Select the MOBILE image.

AllWebID server will send a text message / SMS with an eight digit pin number to your registered cell phone. The pin number is valid for 2 minutes. A timer on the screen will show you the remaining time.

  • Type in the 8 digit number in the PIN Code field.
  • Click Log In.
 
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Q: How do I save my webpage login details in my AllWebID account?

  • Log in to your AllWebID account.
  • Open your browser – Internet Explorer, Google Chrome or Mozilla Firefox.
  • Go to the log in screen of your specific webpage.
  • Type in your login details in the username and password fields and press Submit to login to the website as you normally do.

A small window will pop up on the bottom right side of your screen. It includes the website address and a pre-filled name for the website.

  • You can use the pre-filled name or type some other name.
  • Select a category from the drop down list to tag the website. The default category is None, which can also be changed later.
  • Press Save.

Your login details for this specific website are securely saved in your AllWebID account.

 
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Q: How do I log into a website using my saved password details in AllWebID?
A: Please ensure that AllWebID application is running on your computer, and you are logged in to your AllWebID account.

  • Open your browser – Internet Explorer, Google Chrome or Mozilla Firefox.
  • Go to the log in screen of your specific webpage.
  • AllWebID will automatically fill in your login details in the username and password fields.
  • Just click the submit button on the webpage to login.
 
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Q: How do I log into a website with my saved password details in AllWebID using Secure Submit feature?
A: Please ensure that AllWebID application is running on your computer, and you are logged in to your AllWebID account. You would need to activate the Secure Submit option from Tools > Preferences > Security menu.

  • Open your browser – Internet Explorer, Google Chrome or Mozilla Firefox.
  • Go to the log in screen of your specific webpage..
  • A small window will pop up on the bottom right side of your screen.
  • If you used your cell phone to log into your AllWebID account, type in your AllWebID password and press the Submit button in the small window.
  • If you used your fingerprint to log into your AllWebID account, swipe one of your registered fingers on the fingerprint sensor to validate your identity.
  • AllWebID will automatically fill in your login details in the username and password fields, and initiate the webpage login.
 
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Q: How do I save more than one login credentials for a website?
A: Please ensure that AllWebID application is running on your computer, and you are logged in to your AllWebID account.

  • Open your browser – Internet Explorer, Google Chrome or Mozilla Firefox.
  • Go to the log in screen of your specific webpage.
  • AllWebID will automatically fill in your saved login details in the username and password fields.
  • Please delete the details in the username and password fields and enter your new account details.
  • Press Submit to login to the website.

A small window will pop up on the bottom right side of your screen. It includes the website address and a pre-filled name for the website.

  • You can use the pre-filled name or type a new name.
  • Select a category from the drop down list to tag the website. The default category is None, which can also be changed later.
  • Press Save.

Your additional login details for this specific website are securely saved in your AllWebID account.

 
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Q: If I have more than one password details saved in my AllWebID account for a specific website, how do I use one of them to log in?
A: Please ensure that AllWebID application is running on your computer, and you are logged in to your AllWebID account.

  • Open your browser – Internet Explorer, Google Chrome or Mozilla Firefox.
  • Go to the log in screen of your specific webpage.
  • A small window will pop up on the bottom right side of your screen. The window will show a list of names you used to save various log in details for this website.
  • Select the name from the list you want to use for your current session.
  • Press Submit.
  • AllWebID will automatically fill in your login details in the username and password fields, and initiate the webpage login.
 
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Q: How do I know which website login details are saved in my AllWebID account?
A: When you log in to your AllWebID account, it will show you a list of all the website names and categories that you used to save your login details.

  • Move the mouse pointer over the website name to see the webpage address/URL.
  • You can also use the Search Field to look for any specific saved website name.
 
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Q: How do I log in to a website directly from my AllWebID account?
A: When you log in to your AllWebID account, it will show you a list of all the categories and website names that you used to save your login details.

  • Double click on the website name. It will open up the website in your default browser.
  • If the webpage includes the username and password fields, AllWebID will automatically enter the information in those fields.
  • Press Submit on the webpage to login.
 
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Q: How do I Edit or Delete the saved passwords in my AllWebID account?
A: When you log in to your AllWebID account, it will show you a list of all the categories and website names that you used to save your login details. You can also use the Search Field to quickly look for any specific saved website name.

  • Select the website name you want to edit or delete. You can select multiple names by checking their selection boxes.
  • Select Edit to update your saved details.
  • Enter your AllWebID password and click Verify.
  • Edit the Website name, Category, and Password for the selected website.
  • Select the Show box to display the Password. The Password Strength bar provides instant information about the quality of your selected password.
  • Select Delete to erase the login details for the selected webpage.
 
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Q: How do I save my Credit Card details in AllWebID for online payments?
A: Please note: This feature is available only for Premium Account.

  • Log in to your AllWebID premium account.
  • Open your browser – Internet Explorer, Google Chrome or Mozilla Firefox.
  • Make your online purchase from your desired website.
  • At the checkout page, input your credit card details as required.
  • When you submit the order, a small window will pop up on the bottom right side of your screen with a pre-filled name notifying you to save your credit card details for future use on this website.
  • Use the pre-filled name or enter a different name to identify the credit card used at the selected website, and click Save.

The saved name and website address/URL will appear in the Credit Card tab in AllWebID. You can use your saved credit card info for any future purchases from this website.

 
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Q: How do I Edit or Delete the saved Bookmarks details?

  • Select the bookmark name that you want to edit or delete from the Bookmarks list. You can select multiple bookmarks by checking the selection boxes.
  • Select Edit to update the bookmark details (URL, Name, Category).
  • Select Delete to erase the bookmark details.
  • You can also delete all of your saved bookmarks by checking Select All box and clicking Delete.
 
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Q: How do I Share saved login details and bookmarks with other friends or family members who use AllWebID?
A: Select the webpage name whose login details you would like to share with other AllWebID user(s). You can also select multiple webpage names by checking the boxes next to the names. The process is the same for sharing bookmark also.

  • Click Share.
  • For security reasons, you will be asked to verify your identity using either the text based PIN Code or the fingerprint matching.
  • A window will show the Name and URL of the webpage(s) that were selected for sharing.
  • Enter the e-mail address(es) for the AllWebID users with whom you intend to share the selected webpage login details. Use comma to separate the e-mail addresses.
  • Click Share.

The recipient(s) will receive a notification about the webpage details that were shared. They can Accept or Reject the shared details. Their response will be communicated back to the sender.

Tools and Options

Q: How do I generate secure passwords with AllWebID?
A: You can replace your existing login passwords, for various websites, with more secure passwords. This will significantly reduce the risk of fraudulent login. Use the Generate Secure Password feature in AllWebID.

  • Log in to your AllWebID account.
  • Select Tools > Generate Secure Passwords.
  • Set the number of characters in your secure password using the arrow buttons in the Number of characters field. (For higher security use at least 10 characters)
  • Check or uncheck the boxes for Uppercase and Lowercase letters, Numbers, and Special Characters based on the website criteria.
  • You can also edit the special characters displayed in the text field.
  • Check the box for Copy new generated password to clipboard.
  • Click Generate.
  • Your new secure password will be displayed in the Generated Password field.
  • The Password Strength bar shows the quality of the generated password.
  • Paste the new password as your new login password at your desired website.
 
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Q: How do I activate Automatic Logout timer on AllWebID?
A: The logout timer allows you to automatically exit your AllWebID account after a specified time.

  • Log in to your AllWebID account.
  • Select Tools > Preferences > Logout.
  • Check the boxes that are relevant for your needs.
  • Click Apply.
 
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Q: How do I import my Favorites / Bookmarks into AllWebID?
A: Please note: For Free Accounts, Import Bookmarks feature is limited to 20 bookmarks.

  • Log in to your AllWebID account.
  • Select the Bookmarks tab.
  • Select Tools > Import Browser Bookmarks
  • Select the browser from the list – IE, Google Chrome or Firefox. AllWebID will import all your bookmarks and will list them in the Bookmarks tab.
  • You can also manually add bookmarks by clicking Add.
  • Enter the URL, Website Name and Category and click Save.
  • You can tag the imported bookmarks into different categories. The default category is None.
 
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Q: How do I export my login data that is saved in my AllWebID account?

  • Log in to your AllWebID account.
  • Select Tools > Generate Profile List.
  • If you used your cell phone to log into your AllWebID account, you will receive a text message / SMS on your registered cell phone with 8 digit pin number. Enter the 8 digit pin number in the PIN Field to validate your identity.
  • If you used your fingerprint to log into your AllWebID account, swipe one of your registered fingers on the fingerprint sensor to validate your identity.
  • Once your identity is validated, Windows Explorer will open up.
  • Select the Folder to save the profile file.
  • Type in the name of your file in File Name field.
  • Press Save.
  • Your profile list is in .txt format and will be saved as a zip file, with password protection.
  • Use your registered AllWebID Password to open the file.
 
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Q: How do I add or modify my registered fingerprint samples using AllWebID?

  • Log in to your AllWebID account.
  • Select Tools > Manage Fingerprints
  • Swipe one of your registered fingers on fingerprint sensor to validate your identity.

Fingerprint registration wizard will start. Please follow all the instructions in the wizard.

  1. Select the radio button on any one of the fingertips in the hands image.
  2. A message will appear in red color under the hands image.
  3. Slowly swipe the top segment of your corresponding finger on the fingerprint sensor. Please make sure that you place your finger straight and flat on the sensor while swiping.

  4. Message will change to Sample 1: Complete in green color.
  5. A second message will appear in red color under Sample 1: Complete.
  6. Again slowly swipe the top segment of the same finger on the fingerprint sensor.
  7. Message will change to Sample 2: Complete in green color.
  8. Please wait - Fingerprint template generation in progress message will appear in red color for a few seconds under Sample 2: Complete message.
  • Once the template generation is completed, all these messages will be cleared. The registered fingertip radio button will appear active.
  • Repeat steps 1 to 8 for additional finger registration.
  • You can delete any of the existing registered fingers by selecting the radio button of that finger image. Click Yes to delete the registered finger.
 
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Q: How do I activate single factor login for AllWebID?
A:AllWebID also offers the convenience of using intelligent 2-factor identity verification to log into AllWebID password vault. The user can define a location and computer as low risk, and can then use only Password to log into AllWebID vault without the need to verify user identity. If the user changes the computer at the low risk location or takes the low risk computer to a different location, AllWebID will automatically ask for additional identity verification.

Select Tools > Preference > Trusted Devices

Check the box for Set device as trusted for current location.

Select Apply or OK to close the Preference window.

 
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Q: How do I sign up for Refer to Friends Cash Reward promo?
A: Recommend AllWebID to your friends and family members, and earn cash rewards.

  • Select Tools > Refer to Friends.
  • Read the details of the Cash Rewards promo in the pop up window and click Continue.
  • Enter your correct mailing address on the next screen. Your cash reward payment will be mailed to this address.
  • Click Sign up.
  • On the next screen, AllWebID will assign a unique promo code to your account. Please use this promo code in all your referrals to your friends. You can also use the proposed messages to send to your friends.
  • Click Copy to make a copy of the message and paste it in your e-mail or social media sites for your friends.
 
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Q: How do I check the status of my Refer to Friends cash rewards?
A: Make sure you are signed up for the promo.

  • Select Tools > Refer to Friends.
  • Click View Status to check how many of your friends have signed up.
  • The pop up window will show the number of friends who have signed up and the cash rewards that you have earned. It also shows your friends’ email addresses and their sign up dates.
  • Please note – The number of sign ups and cash rewards will continue to change as more users sign up or cancel their subscription during the promo period. You will also receive e-mails after the expiration date of the promo with final details of total sign ups and cash earned.
 
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