General

Q: What Operating System and Browsers does AllWebID currently support?
A: AllWebID works with 32 bit and 64 bit Windows 7 (Home Premium, Professional, Ultimate, Enterprise) and Windows XP. It currently supports Internet Explorer, Google Chrome and Mozilla Firefox browsers.
Please ensure that you have Microsoft Windows .Net framework installed on your computer. You can check the .Net upgrades by using the Windows Update option from the Windows Control Panel. AllWebID also installs the .Net framework during the application installation process.

Q: What fingerprint sensors are currently supported by AllWebID?
A: AllWebID works with several fingerprint sensors including:

• Embedded sensors manufactured by Validity (VFS201, VFS301), and by UPEK. These are mostly embedded in selected laptops from HP, Lenovo (ThinkPad Edge E40, E50, X220), and Panasonic (Toughbook CF-C1, S9) laptops.
• USB sensors manufactured by UPEK (Eikon, Eikon Solo, Eikon To Go, Eikon Touch 300, Eikon Touch 500, Eikon Touch 700), and by Digital Persona (U.are.U 4500, U.are.U 4000).

Q: How secure is my AllWebID data?
A: There are 3 key elements that should be secured for every website and cloud based service - User Access/Login, Data Transmission, and Data Storage. AllWebID uses the best techniques and the highest industry standards to address the security of all these elements.

• User Access: AllWebID is the only password management service that requires 2-Step identity verification based login for all its users. The 2-Step verification is the most secure means of web login, and practically eliminates the risk of fraudulent login activities.
• Data Transmission: AllWebID uses 256-bit SSL (Secure Sockets Layer) protocol for encrypted data transmission. This is the same standard that is used by all major financial and e-commerce websites.
• Data Storage: AllWebID uses state of the art military-level AES (Advanced Encryption Standard) with 256-bit encryption keys for data storage.

We take the security and the safety of your data very seriously. Our dedicated security team makes sure that AllWebID remains secure all the time, so you can access, and manage your data with confidence.

• Secure data center: Your data is stored on enterprise-grade servers that undergo regular audits and are monitored 24/7 for optimal performance.
• Redundancy: Regular data backups to eliminate the risk of data loss.

Q: Do I need to manually synchronize my saved profiles between different computers when using AllWebID on more than one computer?
A: There is no need to manually sync your saved profiles. Your profile details are securely stored on AllWebID servers that seamlessly provide you the data whenever you use AllWebID on any computer. You never need to worry about losing your AllWebID data even if your computer gets damaged or stolen.

Q: Why can I not save login details for some website?
A: The website developers use various techniques to develop a website. Some of the less traditional or proprietary techniques might prevent AllWebID from automatically saving a Login item. For example, currently there is no browser password manager that supports Flash-based logins, because the proprietary Flash technology is not easily integrated with browsers. For a Flash-based website, you may able to find a standard HTML login page, which would then work with AllWebID.

Installation and Setup

Q: How do I install AllWebID?

• Download AllWebID installer from the web.
• Select Open when the browser asks you to Open, Save or Cancel.
• Follow the directions in the Setup Wizard to install the necessary files.
• Install the Microsoft .NET framework when the Setup Wizard asks you for it.
• Once the installation is complete, AllWebID will be available in the task bar system tray (bottom right side of the Windows screen).

Q: How do I install Fingerprint Sensor driver?
A: If you have a USB based fingerprint sensor, please ensure that it is connected to your computer.

• Select Settings>Scanner>Install Scanner from AllWebID login screen.

This will start the Scanner Installation wizard. The wizard will close AllWebID application before installation. Follow the instructions in the wizard to install either the USB based or embedded sensor. After the sensor is installed, please restart AllWebID application.

Q: How do I register my fingerprints using AllWebID?
A: Please ensure that the fingerprint sensor driver is already installed for AllWebID.

• Type in your registered e-mail address in the Email field.
• Select Use fingerprint to log in radio button.
• Press Continue.
• Type in your registered User ID in the User ID field, and click Continue.

AllWebID server will send a text message / SMS with an eight digit pin number to your registered cell phone. The pin number is valid for 2 minutes. A timer under the Continue button will show you the remaining time.

• Type in the 8 digit pin number in the PIN Code field.
• Press Continue.
• Fingerprint registration wizard will start. Please follow all the instructions in the wizard.

1. Select the radio button on any one of the fingertip images.
2. Sample 1: Touch the scanner messages will appear in red color under the hands image.
3. Slowly swipe the top segment of your corresponding finger on the fingerprint sensor.Please make sure that you place your finger straight and flat on the sensor while swiping.
4. Message will change to Sample 1: Complete in green color.
5. Sample 2: Touch the scanner messages will appear in red color under Sample 1 message.
6. Again slowly swipe the top segment of the same finger on the fingerprint sensor.
7. Message will change to Sample 2: Complete in green color.
8. Fingerprint template generation in progress message will be displayed for a few seconds under Sample 2 message.

• Once the template generation is completed, all these messages will be cleared.
• Register your second finger using the same process starting with step 1.
• You must register at least 2 fingers. You can register up to 4 fingers.

Q: How do I register a new cell phone number with AllWebID, if my registered cell phone is not available or not working?

• Type in your registered e-mail address in the Email field.
• Select User ID radio button, and type in your registered user ID.
• Press Continue.
• On the next screen, select the message Don’t have this phone?
• Follow the instructions in the Cell Phone registration wizard.

Q: How do I upgrade my account to Premium?

• When you log in to your AllWebID account, click on Sign up for premium account at the bottom of your AllWebID main page.
• Fill out the details in the Payment Form.
• Click Process Payment.

Your account will be upgraded to Premium immediately after the payment is processed.

Operations

Q: How do I log in to my AllWebID account using fingerprint sensor?

• Type in your registered e-mail address in the Email field.
• If you have a fingerprint sensor installed for AllWebID, select Use fingerprint to log in radio button.
• Press Continue.
• Swipe one of your registered fingers on the fingerprint sensor.

AllWebID validates your identity in real time and will log you into your account once your identity is confirmed.

Q: How do I log in to my AllWebID account using my cell phone?
Please ensure you have your registered cell phone with you when logging into AllWebID.

• Type in your registered e-mail address in the Email field.
• Select User ID radio button, and type in your registered user ID.
• Press Continue.

AllWebID server will send a text message / SMS with an eight digit pin number to your registered cell phone. The pin number is valid for 2 minutes. A timer under the Log in button will show you the remaining time.

• Type in the 8 digit pin number in the PIN Code field.
• Click Log In.

Q: How do I save my webpage login details in my AllWebID account?

• Log in to your AllWebID account.
• Open your browser – Internet Explorer, Google Chrome or Mozilla Firefox.
• Go to the log in screen of your specific webpage.
• Type in your login details in the username and password fields and log in to the website as you normally do.
• A small window will pop up on the bottom right side of your screen. Type in a id for your website in the Save Log In Info As field.
• Press Save.

Your login details for this specific website are securely saved in your AllWebID account.

Q: How do I use my saved password details in AllWebID, to log in to a website?
A: Please ensure that AllWebID application is running on your computer, and you are logged in to your AllWebID account.

• Open your browser – Internet Explorer, Google Chrome or Mozilla Firefox.
• Go to the log in screen of your specific webpage.
• A small window will pop up on the bottom right side of your screen.
• If you used your cell phone to log into your AllWebID account, press the Fill button in the small window.
• If you used your fingerprint to log into your AllWebID account, swipe one of your registered fingers on the fingerprint sensor to validate your identity.

Your username and password details will be securely transmitted to the website login page.

Q: How do I save more than one login credentials for a website?
A: Please ensure that AllWebID application is running on your computer, and you are logged in to your AllWebID account.

• Open your browser – Internet Explorer, Google Chrome or Mozilla Firefox.
• Go to the log in screen of your specific webpage.
• A small window will pop up on the bottom right side of your screen to indicate that your saved log in details are ready to be transferred to the website.
• Close the pop up window by pressing the red button with an x.
• Type in your second set of login details in the username and password fields and log in to the website as you normally do.
• A small window will pop up on the bottom right side of your screen. Type in a id for your website in the Save Log In Info As field.
• Press Save.

Q: If I have more than one password details saved in my AllWebID account for a specific website, how do I use one of them to log in?
A: Please ensure that AllWebID application is running on your computer, and you are logged in to your AllWebID account.

• Open your browser – Internet Explorer, Google Chrome or Mozilla Firefox.
• Go to the log in screen of your specific webpage.
• A small window will pop up on the bottom right side of your screen. The window will show a list of names you used to save various log in details for this website.
• Select the login id from the list you want to use for your current session.
• If you used your cell phone to log into your AllWebID account, press the Fill button in the small window.
• If you used your fingerprint to log into your AllWebID account, swipe one of your registered fingers on the fingerprint sensor to validate your identity.

Your selected username and password details will be securely transmitted to the website login page.

Q: How do I know which website login details are saved in my AllWebID account?
A: When you log in to your AllWebID account, it will show you a list of all the webpage names you used to save your login details.

• Click on the + sign next to the id. It will show you the web address associated with that webpage id.
• You can also use the Search Field above the id list to look for any specific saved id.

Q: How do I log in to a website directly from my AllWebID account?
A: When you log in to your AllWebID account, it will show you a list of all the webpage names you used to save your login details.

• You can also use the Search Field above the id list to look for any specific saved id.
• Click on the + sign next to the id. It will show you the web address associated with that webpage id.
• Double click on the web address. It will open the website, along with the small pop up window on the lower right side of your screen for your login.

Q: How do I Edit or Delete the saved passwords in my AllWebID account?
A: When you log in to your AllWebID account, it will show you a list of all the webpage names you used to save your login details.

• You can also use the Search Field above the id list to look for any specific saved id.
• Select the webpage id you want to edit or delete.
• The Edit and Delete options on the right side of the id list will become active.
• Select Edit to update your saved password.
• Select Delete to erase the login details for the selected webpage.

Q: How do I save my Credit Card details in AllWebID for online payments?
A: Please note: This feature is available only for Premium Account.

• Log in to your AllWebID premium account.
• Open your browser – Internet Explorer, Google Chrome or Mozilla Firefox.
• Make your online purchase from your desired website.
• At the checkout page, input your credit card details as required.
• When you submit the order, a small window will pop up on the bottom right side of your screen notifying you to save your credit card details for future use on this website.
• Type in a id in the Save Credit Card Info field to refer to this website.

This id will appear in the Credit Card tab in AllWebID. You can use your saved credit card info for any future purchases from this website.

Q: How do I Edit or Delete the website address from the Bookmarks list?

• Select the website address that you want to edit or delete from the Bookmarks list.
• The Edit and Delete options on the right side of the id list will become active.
• Select Edit to update your website address.
• Select Delete to erase the website address.
• You can also delete all of your imported website addresses by selecting Delete All.

Tools and Options

Q: How do I generate secure passwords with AllWebID?
A: You can replace your existing login passwords, for various websites, with more secure passwords. This will significantly reduce the risk of fraudulent login. Use the Generate Secure Password feature in AllWebID.

• Log in to your AllWebID account.
• Select Tools > Generate Secure Passwords.
• Set the number of characters in your secure password using the arrow buttons or typing the number in the Number of characters field. (For higher security use at least 10 characters)
• Check the box Include Special characters, if you like to include these for greater level of security.
• You can also add or remove special characters displayed in the field.
• Click Generate.
• Your new secure password will be displayed in the Generated Password field.
• Click the Copy button to copy your new password to your clipboard.
• Alternatively, check the box for Copy new generated password to clipboard. Whenever you generate a new password, it will be copied automatically to your clipboard.
• Paste the new password as your new login password for your desired website.

Q: How do I activate Automatic Logout timer on AllWebID?
A: The logout timer allows you to automatically exit your AllWebID account after a specified time.

• Log in to your AllWebID account.
• Select Tools > Set Automatic Logout Time.
• Select the time from the drop down list.
• Your AllWebID session will stay active for your chosen time.
• If you select Never (default setting), your session will stay active until your computer goes into Standby / Hibernate mode or Shuts Down, or you Logout.

Q: How do I import my Favorites / Bookmarks into AllWebID?
A: Please note: Import Bookmarks feature is available only for Premium Account.

• Log in to your AllWebID premium account.
• Select the Bookmarks tab.
• Select Tools > Import Browser Bookmarks
• Select the browser from the list – IE, Google Chrome or Firefox. AllWebID will import all your bookmarks and will list them in the Bookmarks tab.
• You can search for specific website address in your list from the Search field.
• Double click on any web address in your list to launch the website.

Q: How do I export my login data that is saved in my AllWebID account?

• Log in to your AllWebID account.
• Select Tools > Generate Profile List.
• If you used your cell phone to log into your AllWebID account, you will receive a text message / SMS on your registered cell phone with 8 digit pin number. Enter the 8 digit pin number in the PIN Field to validate your identity.
• If you used your fingerprint to log into your AllWebID account, swipe one of your registered fingers on the fingerprint sensor to validate your identity.
• Once your identity is validated, Windows Explorer will open up.
• Select the Folder to save the profile file.
• Type in the id of your file in File Name field.
• Press Save.
• Your profile list is in Excel format and will be saved as a zip file, with password protection.
• Your registered User ID is your password to open the file.

Q: How do I add or modify my registered fingerprint samples using AllWebID?

• Log in to your AllWebID account.
• Select Tools > Manage Fingerprints
• Swipe one of your registered fingers on fingerprint sensor to validate your identity.
• Fingerprint registration wizard will start. Please follow all the instructions in the wizard.
• Select the radio button on any one of the fingertip figures.
• Sample 1: Touch the scanner messages will appear in red color under the hands image.
• Slowly swipe the top segment of your corresponding finger on the fingerprint sensor. Please make sure that you place your finger straight and flat on the sensor while swiping. 
• Message will change to Sample 1: Complete in green color.
• Sample 2: Touch the scanner messages will appear in red color under Sample 1 message.
• Again slowly swipe the top segment of the same finger on the fingerprint sensor.
• Message will change to Sample 2: Complete in green color.
• Fingerprint template generation in progress message will be displayed for a few seconds under Sample 2 message.
• Once the template generation is completed, all these messages will be cleared.
• Repeat steps 1 to 8 for additional finger registration.
• You can delete any of the existing registered fingers by selecting the radio button of that finger image. Click Yes to delete the registered finger.

Q: How do I setup proxy settings?

• Select Settings > Proxy Settings on AllWebID login screen.
  Proxy Settings window will open up.
• Click on the Use Proxy Server checkbox, to setup the proxy.
  The Proxy field with drop down list will become active. The drop down list includes 3 options.

1. Auto Detect
2. Http
3. Https

• By default, Auto Detect is selected (In most cases, AllWebID will automatically detect your proxy settings with this option).

• Press Save to set the settings.

• In a few cases, your IT team may have used custom proxy settings. If Auto Detect does not work, you would need to provide proxy settings manually. Please ask your IT team for proxy server settings i.e. proxy web address or IP address, port number, and (if needed) authentication credentials.

• Select Http or Https from the drop down list.
• Enter your proxy web address or IP address.
• Enter Port number
• If you do not use Authentication credentials, then press Save to set the settings.
• If you use Authentication credentials, then click on the Enable Proxy Authentication checkbox.
• Enter Username.
• Enter Password.
• Press Save to set the settings.

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